Elevé is a concierge telehealth practice based in Los Angeles, built on the belief that good medicine requires time, attention, and a clinician who understands your full story. We practice primary care through a functional medicine lens, addressing the whole picture rather than isolated symptoms. Services include thyroid care, hormone optimization, metabolic health, gut health, longevity, medical advocacy, complex case management, and sick visits. All care is tailored to your labs, your symptoms, and your goals.

Traditional practices are often limited by time, volume, and insurance-driven workflows. Elevé is not. Visits are longer, the patient panel is intentionally small, and care is built around your full clinical picture. We use advanced diagnostics, look for underlying drivers, and manage your care longitudinally. You are not given a prescription and sent on your way.

Many functional platforms rely on high volume, rotating clinicians, and templated protocols. At Elevé, you work with one clinician who knows your history, your labs, and your goals. We integrate conventional and functional medicine, using advanced diagnostics alongside evidence-based care rather than replacing it.

Elevé is a strong fit for people who feel unheard by conventional medicine, have symptoms that have been dismissed or attributed to stress, and want a clinician who will actually dig into their labs. We work well with patients navigating thyroid conditions, hormonal imbalances, weight concerns, gut issues, fatigue, and those focused on prevention or longevity. This is best suited for people ready to take an active role in their health.

No. Many patients come to Elevé without a diagnosis, only symptoms. That is exactly the kind of clinical situation we are built for. We work through your history, labs, and presentation to understand what is actually driving how you feel.

Most patients begin with the Elevé Panel to establish a comprehensive baseline. If you have a specific concern or prior diagnosis, you may start with a targeted consultation or a focused protocol. If you already have recent labs, a 1-hour integrative lab review is appropriate. If you are unsure, book a Meet Elevé call to guide next steps.

Yes. Elevé provides full primary care via telehealth for patients in California and Arizona. This includes acute concerns, chronic disease management, preventive care, medication management, lab interpretation, and referrals when needed. For our concierge primary care patients in Los Angeles, annual physical exams are conducted in the comfort of your home. When in-person care is required, we coordinate it.

Elevé provides full telehealth care for patients in California and Arizona. Licensing is state-specific, and we are actively expanding. If you are located elsewhere or planning a move, reach out and we will clarify what is possible.

No. Elevé is a direct-pay practice. This allows us to spend meaningful time with you, order appropriate testing, and practice without insurance constraints. Services are typically HSA and FSA eligible. We recommend maintaining insurance for hospitalizations, imaging, and specialist care.

Pricing is transparent at booking. There are no surprise fees. Lab costs, medications, and compounded therapies are separate and vary based on your care plan.

Yes. We provide superbills for potential out-of-network reimbursement. Coverage depends on your specific plan.

We ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations and no-shows are subject to a $75 fee. We handle this reasonably and in good faith.

Visits are conducted via secure video through Healthie. You complete an intake beforehand so the visit can be focused and efficient. Initial visits are longer. Follow-ups are typically 30 to 45 minutes. You leave with a clear plan, appropriate labs, and direct access for follow-up questions.

Messaging is available through the patient portal for non-urgent questions, prescriptions, and lab clarification. Response time is typically within one business day. Elevé is not an emergency service.

Yes. Elevé often acts as the integrating provider, ensuring your care is cohesive across specialties.

We will guide and coordinate referrals when physical exams, imaging, or procedures are needed.

We offer both standard and advanced diagnostics. This includes comprehensive thyroid panels, metabolic markers, hormone testing, inflammation markers, gut testing, micronutrients, and cardiovascular risk markers. Testing is always selected based on your symptoms and clinical picture, not a one-size-fits-all panel.

Yes. Our signature Elevé panel includes 125 biomarkers and a biological age calculation. We also offer a full range of advanced testing, including DUTCH hormone testing (DUTCH Plus and Cycle Mapping + Plus), GI Effects, GI-MAP, SpectraCell micronutrient analysis, Cell Science Systems testing, 3x4 Genetics, and more. Every panel is chosen intentionally to answer a specific question, not just to generate more data.

Yes. You can book a 1-hour integrative lab review to go through outside labs in detail. We ask that all labs be submitted at least 48 hours before your visit so your provider can review them in advance and come prepared with a thoughtful, clinically grounded interpretation.

This is one of the most common reasons patients come to Elevé. Reference ranges are broad and do not always reflect optimal function. A lab can fall within range while still correlating with symptoms like fatigue, brain fog, weight resistance, or hormonal imbalance. We interpret labs in the context of your symptoms, your history, and patterns across markers, not just whether a number is flagged.

Thyroid optimization means looking beyond TSH to understand the full picture. We evaluate Free T3, Free T4, reverse T3, and thyroid antibodies, while also assessing cofactors and common mimics of thyroid dysfunction, including nutrient deficiencies, inflammation, cortisol patterns, and metabolic factors. Your treatment plan is guided by both your labs and how you actually feel.

Yes. We address both hormone levels and the autoimmune component, including gut health and inflammatory drivers.

Yes. We prescribe compounded GLP-1 therapy through FDA-registered, California Board of Pharmacy licensed compounding pharmacies. Every patient undergoes a thorough clinical intake, including medical history review, contraindication screening, and appropriate baseline labs. Prescribing is always based on a real clinical relationship.

Brand-name GLP-1 medications are FDA-approved and manufactured to strict quality standards. Compounded versions use the same active ingredient and are prepared by FDA-registered, California Board of Pharmacy licensed compounding pharmacies, but are not FDA-approved as finished products. They are typically more affordable. We discuss this clearly so you can make an informed decision.

No. Medication is one tool within a broader strategy. We address metabolic, hormonal, and lifestyle drivers including insulin resistance, thyroid function, cortisol patterns, sleep, and gut health. For patients who want additional support, we also offer access to a functional nutrition coach.

Yes. We take a comprehensive and data-driven approach to hormone care. We typically begin with advanced hormone testing using DUTCH Plus or DUTCH Cycle Mapping + Plus to understand hormone production, metabolism, and daily patterns. This allows us to build a treatment plan that reflects what is actually happening in your body, not just a single snapshot in time.

Longevity care at Elevé focuses on identifying early drivers of disease and optimizing long-term health. This includes advanced metabolic testing, inflammation markers, hormonal optimization, gut health, and cardiovascular risk assessment, alongside our 125-biomarker panel and biological age calculation. The goal is not just to extend lifespan, but to improve how you feel and function over time.

NAD+ is a coenzyme involved in cellular energy production, mitochondrial function, and DNA repair. Levels decline with age. Supplementation may support energy, cognitive clarity, and cellular resilience. We incorporate it selectively based on your clinical picture.

Your privacy is built into how we practice. Elevé does not collect personal health data through our website. When you become a patient, you are directed to Healthie, a dedicated healthcare platform built to HIPAA standards with end-to-end encryption, strict access controls, and no third-party data sharing. Your health information lives in a clinical environment designed to protect it.

A smartphone, tablet, or computer with a working camera and microphone is all you need. No software download is required. You will receive a secure link through Healthie before your visit. A reliable internet connection and a private, quiet space will make for the best experience.

Elevé offers refunds in limited situations. If your provider determines during your initial consultation that you are not medically eligible for treatment, you will receive a full refund. Refunds are also issued in the case of verified billing errors.

No. Once your medical intake has been reviewed and a prescription has been processed, services are considered rendered and are non-refundable. This includes provider evaluation and pharmacy fulfillment.

No. All supplements and wellness products are final sale due to safety and quality control standards.

If a subscription is canceled after a charge has been processed, that charge is non-refundable. Cancellation applies to future billing cycles only.

Refund requests must be submitted in writing within 28 days of the original payment date. Instructions for submitting a request are provided in our full Refund Policy.

Our full Refund Policy, including all terms and conditions, is available here.