Refund Policy
Last Updated: January 1, 2026
Elevé Concierge Wellness (“Elevé,” “we,” “our,” or “us”) is committed to transparency and fairness in all aspects of care. This Refund Policy outlines the circumstances under which refunds may be issued for services, medications, and products purchased through Elevé.
By purchasing services or products from Elevé, you agree to the terms of this Refund Policy.
1. Refund Eligibility
Refunds are granted only under the following limited circumstances:
a. Medical Disqualification
A full refund will be issued if, during the initial consultation, an Elevé medical provider determines that you are not medically eligible for the requested treatment or service. Determinations are made in accordance with applicable clinical guidelines and provider judgment.
Elevé reserves the right to deny a refund if relevant medical history, medications, or other disqualifying information was omitted or misrepresented during the intake process and later identified during the clinical evaluation.
b. Billing Error
A full refund will be issued in the event of a verified billing error caused by Elevé, including duplicate charges or incorrect transaction amounts.
2. Non-Refundable Services and Products
The following are non-refundable once services have been initiated or fulfilled:
a. Medical Services and Prescriptions
Once a medical intake has been submitted and reviewed by a licensed provider, services are considered rendered and are non-refundable. This includes, but is not limited to, chart review, clinical evaluation, prescription issuance, and coordination with pharmacy partners.
b. Compounded Medications
All compounded medications are non-refundable once prescribed and/or processed by the pharmacy. This is due to regulatory requirements and the individualized nature of compounded medications.
c. Supplements and Wellness Products
All supplement and wellness product purchases are final sale. These items cannot be returned, restocked, or reused due to safety, regulatory, and quality control standards.
d. Subscriptions and Memberships
All subscription or recurring charges are non-refundable once processed. Cancellation of a subscription will apply to future billing cycles only and does not retroactively apply to charges already incurred.
3. Refund Request Process
To request a refund under eligible conditions:
Requests must be submitted in writing within 28 days of the original payment date
Requests must be sent to: accounting@elevewellness.org.
Requests must include sufficient detail to allow for review, including name, date of service, and reason for the request
Requests submitted after 28 days or through other channels may not be eligible for review.
4.Chargebacks and Payment Disputes
If you have a concern regarding a charge, we ask that you contact Elevé directly before initiating a chargeback or dispute with your payment provider.
By purchasing services or products from Elevé, you agree not to initiate a chargeback for services that have already been rendered or for products that have been processed in accordance with this policy.
In the event of a chargeback for services or products that are deemed non-refundable under this policy, Elevé reserves the right to:
Provide documentation to the payment processor demonstrating that services were rendered
Suspend or terminate access to current or future services
Recover any outstanding balances associated with the disputed charge
5. Determination of Refunds
All refund requests are subject to review and approval by Elevé. Refund determinations are made at Elevé’s sole discretion in accordance with this policy, applicable clinical standards, and relevant regulatory requirements.
6. Changes to This Policy
Elevé reserves the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting to our website with an updated “Last Updated” date.
7. Contact
If you have questions regarding this policy, please contact: accounting@elevewellness.org