Terms & Conditions


Effective Date: March 28, 2026

Agreement to Terms

By accessing or using this website and any services offered by Elevé Concierge Wellness (“Elevé,” “we,” “our,” or “us”), you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use this website or our services.

If you are accepting these Terms on behalf of another individual, you represent that you have the authority to do so.

Important Medical Disclaimer

This website is not intended for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 immediately.

Do not delay or disregard seeking medical advice based on information contained on this website.

Nature of Services & Corporate Structure

Elevé Concierge Wellness may provide administrative and management services to affiliated medical providers and professional entities.

Medical services are provided exclusively by licensed healthcare professionals and affiliated clinical entities, which operate in accordance with applicable state laws.

Elevé Concierge Wellness does not itself practice medicine or interfere with clinical decision-making.

No Provider-Patient Relationship

Use of this website, including submitting information, scheduling services, or making purchases, does not establish a provider-patient relationship.

A provider-patient relationship is only established after:

  • Clinical evaluation

  • Acceptance by a licensed provider

  • Completion of required consent documentation

Eligibility

You must be at least 18 years of age to use this website or services, or have the consent of a parent or legal guardian.

Telehealth & Geographic Limitations

Telehealth services may not be available in all jurisdictions.

By using our services, you acknowledge that:

  • You are physically located in a state where our providers are licensed

  • Services are subject to applicable state laws and regulations

Electronic Communications Consent

By providing your contact information, you consent to receive communications from Elevé, including via:

  • Email

  • Phone

  • SMS/text

You acknowledge that electronic communications may not always be secure and may be subject to transmission risks.

You may opt out of marketing communications at any time.

Payment Terms

Elevé operates as a cash-pay practice.

You agree:

  • Payment is due at time of service or purchase

  • You are responsible for all charges incurred

  • Insurance reimbursement is not guaranteed

Superbills may be provided for potential reimbursement.

Refund & Cancellation Policy

  • Services rendered are non-refundable

  • Programs, packages, and memberships are subject to specific terms disclosed at purchase

  • Late cancellations or missed appointments may incur fees

Online Purchases & Clinical Approval

All services and treatments are subject to provider review and clinical appropriateness.

We reserve the right to:

  • Modify or decline services

  • Cancel purchases if deemed medically inappropriate

Permitted Use

You may use this website for personal, non-commercial purposes only.

You agree not to:

  • Misuse or interfere with the website

  • Attempt unauthorized access

  • Provide false or misleading information

  • Use automated tools (scraping, bots, etc.)

  • Violate applicable laws

Intellectual Property

All content, branding, and materials are the property of Elevé Concierge Wellness and may not be used without written permission.

Third-Party Services

We may utilize third-party platforms for scheduling, payments, and healthcare delivery.

We are not responsible for the practices or content of third-party services.

No Warranties

This website and all content are provided “as is” and “as available.”

We make no representations or warranties regarding:

  • Accuracy or completeness

  • Availability or reliability

  • Fitness for a particular purpose

Your use of the website is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Elevé Concierge Wellness shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of this website

  • Participation in services

  • Reliance on content

Indemnification

You agree to indemnify and hold harmless Elevé Concierge Wellness from any claims arising from your use of the website or violation of these Terms.

Dispute Resolution & Arbitration

Any disputes arising out of these Terms shall first be attempted to be resolved informally.

If unresolved, disputes may be resolved through binding arbitration on an individual basis, and you waive the right to participate in class actions, to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the State of California.

Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of those changes. Even after termination, these Terms will remain in effect such that all terms that by their nature may survive termination will be deemed to survive such termination.

Contact Information

If you have any questions about these Terms, please contact us via email at contact@elevewellness.org